Caterpillar UK is seeking a Senior Product Support Operations Consultant to enhance dealer performance and customer support within its Asia Pacific Distribution Division. The role involves optimizing service operations, collaborating with dealers, and executing strategic initiatives to improve service quality and profitability
Job Summary
This role involves strengthening dealer service operations capabilities to drive profitability and sales growth across the Asia Pacific region.
The consultant will serve as a key liaison between dealers, customers, and Caterpillar teams to execute corrective action plans and operational improvements.
Candidates must possess established relationships within the dealer network and deep expertise in heavy equipment service operations and condition monitoring.
Matching Summary
Match Score: 85
Caterpillar UK is seeking a Senior Product Support Operations Consultant to enhance dealer performance and customer support within its Asia Pacific Distribution Division. The role involves optimizing service operations, collaborating with dealers, and executing strategic initiatives to improve service quality and profitability.
Skills & Requirements
Must-have
10 years dealer or heavy equipment experience
Service operations capability optimization
Differentiated Dealer Capabilities standards
Dealer CRM and scheduling systems
Condition monitoring methodologies
Nice-to-have
Strong business acumen and influence
Strategic coaching for District PSORs
Collaborative relationship management
Data-driven decision making skills
Continuous improvement mindset
Key Requirements
Bachelor's degree required
10 years of dealer or heavy equipment industry experience
Visa sponsorship not available
Work Rights
Must have right to work in UK; Visa sponsorship not available