Vp, Client Services

Viral Nation

United States
On-site
Client satisfaction and growth
Revenue growth and retention
Strategic account management
Viral Nation is seeking a VP of Client Services to lead client satisfaction and revenue growth while managing cross-functional teams in a dynamic, creative environment. The ideal candidate will have over 10 years of experience in client services, particularly in media or digital agencies, and a proven track record of nurturing key client relationships

Job Summary

  • The VP, Client Services will be responsible for overall revenue growth, retention, and long-term strategic direction for their pod, with full accountability for executive relationships and operational excellence.
  • This role involves serving as a trusted strategic advisor to senior clients, shaping solutions that align with their business goals, unlocking growth, and delivering measurable impact.
  • The company fosters a fluid, creative, and growth-oriented environment that supports ambitions in an open, collaborative, and fast-paced culture.

Matching Summary

Match Score: 85

Viral Nation is seeking a VP of Client Services to lead client satisfaction and revenue growth while managing cross-functional teams in a dynamic, creative environment. The ideal candidate will have over 10 years of experience in client services, particularly in media or digital agencies, and a proven track record of nurturing key client relationships.

Skills & Requirements

Must-have

  • Client satisfaction and growth
  • Revenue growth and retention
  • Strategic account management
  • Cross-functional collaboration
  • P&L accountability
  • Client relationship management

Nice-to-have

  • Culturally relevant creativity
  • Fast-paced culture
  • Growth-oriented environment
  • Pushing boundaries
  • AI-first workflows

Key Requirements

  • 10+ years client services/account management experience
  • Experience in media, digital, or social/influencer agency
  • Proven success in client relationship building
  • Experience managing key account metrics
  • Experience in dynamic agency teams
  • Strong people leadership experience

Work Rights

Not specified

Tailored Resume

Cover Letter