Jr. Technical Support Analyst

Cable News Network Inc

Mexico City, Mexico
100% onsite
1st line support
Servicenow live chat & phone
Remote/virtual support
Providing high quality remote IT support to the worldwide WBD user community

Job Summary

  • Providing high quality remote IT support to the worldwide WBD user community.
  • Supporting end-users in finding resolutions for their inquiries.
  • Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences.

Matching Summary

Providing high quality remote IT support to the worldwide WBD user community.

Skills & Requirements

Must-have

  • 1st line support
  • ServiceNow Live Chat & Phone
  • remote/virtual support
  • Okta admin
  • Active Directory
  • Intune
  • Windows, OSX, IOS, Android support

Nice-to-have

  • high analytical and problem-solving skills
  • excellent written and verbal communication
  • high relationship building skills
  • comfortable with autonomy
  • treating all users with positive attitude

Key Requirements

  • English proficiency required: Advanced
  • Ability to work 100% onsite
  • Ability to work Weekend, Public Holidays, and Shifts
  • Secondary, IT / telecommunications profile preferred

Work Rights

Not specified

Tailored Resume

Cover Letter