Connect And Assure Specialist

939

**
Technical knowledge of fttn/b, fttc, fttp, hfc
Tier 2 troubleshooting capability
Experience supporting business customers
** The Connect and Assure Specialist role at nbn offers an opportunity to contribute to Australia's future through technical case management of business customer orders and incidents. Candidates should have telecommunications experience and a strong customer service focus, with the option for flexible working arrangements. **

Job Summary

  • The role involves end-to-end ownership and technical case management of business customer orders and incidents to drive timely outcomes.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
  • nbn offers a flexible working environment with equal employment opportunities, great training, and active diversity initiatives.

Matching Summary

Match Score: 75

** The Connect and Assure Specialist role at nbn offers an opportunity to contribute to Australia's future through technical case management of business customer orders and incidents. Candidates should have telecommunications experience and a strong customer service focus, with the option for flexible working arrangements. **

Skills & Requirements

Must-have

  • Technical knowledge of FTTN/B, FTTC, FTTP, HFC
  • Tier 2 troubleshooting capability
  • Experience supporting business customers
  • Case or account management experience
  • Shift rotation availability 7am-7pm

Nice-to-have

  • Excellent communication skills
  • Stakeholder engagement abilities
  • Customer empathy and organizational skills
  • Sound decision-making within processes
  • Commitment to inclusive workplace culture

Key Requirements

  • Full working rights in Australia required
  • Permanent position with rostered shifts
  • No cover letter or selection criteria required

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter