Solution Architect (D365)

TOTAL EBIZ SOLUTIONS PTE. LTD.

Singapore
Not specified
7+ years dynamics 365 ce experience
Omnichannel for customer service expertise
Customer insights data and journeys knowledge
TOTAL EBIZ SOLUTIONS PTE. LTD. is seeking a Solution Architect with extensive experience in Dynamics 365 Customer Engagement, focusing on customer service and integration with Azure and Power Platform. The ideal candidate should possess strong technical and soft skills, along with a proven ability to translate complex technical concepts into business value

Job Summary

  • The role requires a highly skilled Solution Architect with over 7 years of experience in Dynamics 365 Customer Engagement implementations.
  • Candidates will design modern digital customer experience solutions involving Customer Service, Customer Insights, and Contact Center integrations.
  • The ideal professional must collaborate with sales teams to craft compelling proposals and win strategic opportunities.

Matching Summary

Match Score: 85

TOTAL EBIZ SOLUTIONS PTE. LTD. is seeking a Solution Architect with extensive experience in Dynamics 365 Customer Engagement, focusing on customer service and integration with Azure and Power Platform. The ideal candidate should possess strong technical and soft skills, along with a proven ability to translate complex technical concepts into business value.

Skills & Requirements

Must-have

  • 7+ years Dynamics 365 CE experience
  • Omnichannel for Customer Service expertise
  • Customer Insights Data and Journeys knowledge
  • Power Platform automation and bots skills
  • Azure Communication Services integration
  • REST APIs and Azure Integration Services

Nice-to-have

  • Exceptional verbal and written communication
  • Strong presentation skills to CXOs
  • Storytelling ability translating tech to value
  • Proactive thinker with high attention to detail
  • Experience with banking or insurance processes

Key Requirements

  • 7+ years in D365 CE solution architecture
  • Microsoft certifications preferred (D365 CS, Power Platform)
  • Cloud-based contact center solution experience

Work Rights

Not specified

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