Servicenow Help Desk Support

Guidehouse

Unknown
Base: $80,000.00-$133,000.00; bonus/equity: discre...
Servicenow itsm platform implementation
Incident problem request management
Knowledge management workflows
Lead ServiceNow initiatives focusing on IT Service Management to improve end-user support and streamline triage processes

Job Summary

  • Lead ServiceNow initiatives focusing on IT Service Management to improve end-user support and streamline triage processes.
  • Guidehouse offers a comprehensive total rewards package including competitive compensation, flexible benefits, and professional development opportunities.
  • The position requires maintaining a Federal or DoD SECRET clearance and involves up to 25% travel.

Matching Summary

Lead ServiceNow initiatives focusing on IT Service Management to improve end-user support and streamline triage processes.

Salary

Base: $80,000.00-$133,000.00; Bonus/Equity: Discretionary variable incentive bonus eligible; Benefits: Medical, dental, vision, 401(k), paid holidays, parental leave, tuition reimbursement, and more

Skills & Requirements

Must-have

  • ServiceNow ITSM platform implementation
  • Incident Problem Request Management
  • Knowledge Management workflows
  • Agile Scrum SAFe methodologies
  • Service Desk operations analysis
  • User acceptance testing support

Nice-to-have

  • ServiceNow certifications CSA CIS-ITSM
  • Strong written and verbal communication
  • Analytical and problem-solving skills
  • Team collaboration and stakeholder engagement
  • Low-code no-code platform familiarity
  • Financial compliance risk management knowledge
  • Self-organization and multitasking ability

Key Requirements

  • Ability to obtain and maintain Federal or DoD SECRET clearance
  • Bachelor's degree or relevant experience
  • Minimum four years ServiceNow or similar ITSM experience
  • Experience with Agile Scrum or SAFe methodologies
  • Understanding of ServiceNow ITSM suite and Agent Workspace

Work Rights

Ability to obtain and maintain Federal or DoD SECRET clearance

Tailored Resume

Cover Letter