Ms Technical Specialist - Linux-6

NTT Communications

**
Ccna certification required
Service now ticketing tool experience
Itil process knowledge
** NTT Communications is seeking a Managed Services Cross Technology Engineer (L2) with a focus on providing second-line support for IT infrastructure and systems. The role involves proactive monitoring, incident resolution, and collaboration with various teams, emphasizing technical excellence and a client-centric approach. **

Job Summary

  • The role is responsible for providing managed services to ensure client IT infrastructure remains operational through proactive monitoring and incident resolution.
  • Engineers must apply technical knowledge to resolve medium complexity incidents across multiple technology domains including Cloud, Security, and Networking without breaching SLAs.
  • NTT DATA is a trusted global innovator serving 75% of the Fortune Global 100 with a commitment to diversity, inclusion, and long-term client success.

Matching Summary

Match Score: 75

** NTT Communications is seeking a Managed Services Cross Technology Engineer (L2) with a focus on providing second-line support for IT infrastructure and systems. The role involves proactive monitoring, incident resolution, and collaboration with various teams, emphasizing technical excellence and a client-centric approach. **

Skills & Requirements

Must-have

  • CCNA certification required
  • Service Now ticketing tool experience
  • ITIL process knowledge
  • Cross technology infrastructure support
  • Second level incident resolution

Nice-to-have

  • CCNP or equivalent certification
  • Cloud platform certifications (Azure/AWS/GCP)
  • Automation and effort optimization skills
  • Disaster Recovery implementation experience
  • Vendor and third-party collaboration

Key Requirements

  • Bachelor's degree in IT/Computing or equivalent experience
  • CCNA certification mandatory
  • Moderate years of managed services experience
  • Working knowledge of ITIL processes
  • Experience working with vendors and third parties

Work Rights

Not specified

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