Service Representative

Centre of Genomics and Policy

Montreal, Quebec, Canada
Base: $29.42 - $36.46 (munaca level f); bonus/equi...
On-site
Client service and support
Student records management
Admissions and registration policies
Under the direction of a Service Operations Manager, performs duties related to client services, answering questions from current students, parents, and administrators related to admissions, registration, and other related questions

Job Summary

  • Under the direction of a Service Operations Manager, performs duties related to client services, answering questions from current students, parents, and administrators related to admissions, registration, and other related questions.
  • Provides information and explanations concerning programs, policies, and procedures, and processes course and program changes, ID cards, and forward inquiries to student accounts, when applicable.
  • Offers a competitive benefits package, defined contribution pension plan, group RRSP/TFSA, competitive vacation policy, personal days, floating holidays, Summer Fridays, and paid time off over the December holiday period.

Matching Summary

Under the direction of a Service Operations Manager, performs duties related to client services, answering questions from current students, parents, and administrators related to admissions, registration, and other related questions.

Salary

Base: $29.42 - $36.46 (MUNACA Level F); Bonus/Equity: Not specified; Benefits: Competitive benefits package (if eligible)

Skills & Requirements

Must-have

  • Client service and support
  • Student records management
  • Admissions and registration policies
  • MS Word, Excel, Outlook, Adobe Professional
  • Banner (SIS, FIS) and student portals

Nice-to-have

  • Customer focused and service oriented
  • Tact and diplomacy
  • Promoting international education
  • Dealing with diverse cultural groups
  • Collaborative work with partner institutions

Key Requirements

  • DEP - Office Systems 3 Years Related Experience
  • DEP - Secretarial Studies
  • Knowledge of English level #3 on a scale of 0-4

Work Rights

Authorized to work in Canada and willing to work in Quebec

Tailored Resume

Cover Letter