Helpdesk Support Specialist

TransPerfect Translations International Inc

Do, ,
On-site
Hardware troubleshooting
Software troubleshooting
Network troubleshooting
TransPerfect is seeking a Helpdesk Support Specialist to provide both on-site and remote technical support. The ideal candidate should possess strong troubleshooting skills, a good understanding of various hardware and software, and the ability to work in a collaborative team environment

Job Summary

  • This position will provide on-site and remote technical support, with opportunities to be exposed to an enterprise computing environment.
  • Resolve Helpdesk tickets and provide on-site support daily.
  • The qualified candidate should have good technical troubleshooting skills and excellent communication skills, both written and oral, and contribute to a highly productive team environment.

Matching Summary

Match Score: 85

TransPerfect is seeking a Helpdesk Support Specialist to provide both on-site and remote technical support. The ideal candidate should possess strong troubleshooting skills, a good understanding of various hardware and software, and the ability to work in a collaborative team environment.

Skills & Requirements

Must-have

  • Hardware troubleshooting
  • Software troubleshooting
  • Network troubleshooting
  • Install and configure hardware
  • Maintain equipment inventory
  • Create knowledge base documentation
  • On-call support

Nice-to-have

  • Customer service orientation
  • Team-oriented environment
  • Multitask in fast-paced environment

Key Requirements

  • 2+ years of IT related work experience
  • High School diploma or equivalent
  • CompTIA A+, MCP, or equivalent experience are a plus
  • VOIP experience preferred

Work Rights

Not specified

Tailored Resume

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