German-speaking Knowledge Manager

Unisys

Budapest, Hungary
Base: 44,200 huf monthly gross; bonus/equity: not ...
Hybrid
It service desk knowledgebase management
Servicenow
Itil and kcs methodologies
Own and manage the IT Service Desk and End users Knowledgebase (KB) achieving accurate & on-time updates that enable Continual improvement

Job Summary

  • Own and manage the IT Service Desk and End users Knowledgebase (KB) achieving accurate & on-time updates that enable Continual improvement.
  • Utilize ServiceNow as the primary KB repository, and employ ITIL and KCS methodologies among other Industry best practices.
  • Manage Knowledgebase Articles across multiple clients; research knowledge requirements; generate reporting and communicate with key stakeholders; proactively run small projects to support our department’s vision of end-user experience excellence.

Matching Summary

Own and manage the IT Service Desk and End users Knowledgebase (KB) achieving accurate & on-time updates that enable Continual improvement.

Salary

Base: 44,200 HUF monthly gross; Bonus/Equity: Not specified; Benefits: cafeteria, home office allowance, Private Health Insurance Generali Premium Package

Skills & Requirements

Must-have

  • IT Service Desk Knowledgebase management
  • ServiceNow
  • ITIL and KCS methodologies
  • German language proficiency
  • content structuring and rewriting

Nice-to-have

  • GenAI and AI Technologies
  • continual improvement
  • end-user experience excellence
  • growth mindset
  • collaboration with global teams

Key Requirements

  • Bachelors’ Degree in any field
  • ITIL foundation certification
  • Minimum 2+ years of IT Service Desk Level 1 experience
  • Professional proficiency in German (written and verbal)
  • Basic Project Management skills

Work Rights

Not specified

Tailored Resume

Cover Letter