Service Desk Agent

Unisys

Canberra, Australia
Support hardware and software
Client and cots applications
Network and user administration
Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests

Job Summary

  • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
  • Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
  • Utilizes problem solving and analytical skills to effectively resolve challenging incidents.

Matching Summary

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.

Skills & Requirements

Must-have

  • support hardware and software
  • client and COTS applications
  • network and user administration
  • problem solving and analytical skills
  • support L1 agents

Nice-to-have

  • judgment based on experience
  • ongoing day to day questions

Key Requirements

  • Australian Citizen
  • NV1 clearance

Work Rights

Australian Citizen and NV1 clearance

Tailored Resume

Cover Letter