Lloyds Banking Group - Customer Support - Burnley

Lloyds Banking Group

Burnley, United Kingdom
Base: £26,200 - £26,950 after 6 months; bonus/equi...
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Face-to-face customer support
Digital banking support
Handling everyday banking tasks
** Lloyds Banking Group is seeking a Customer Support representative for their Burnley branches, offering a full-time position with a salary starting at £26,200. The role focuses on providing empathetic, face-to-face support to customers, with opportunities for career growth within the bank. **

Job Summary

  • You’ll start your journey in one of our branches, providing face‑to‑face support to customers, offering reassurance, guidance and practical support.
  • We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework.
  • We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15%, an annual performance-related bonus, private medical benefit with BUPA, and share schemes.

Matching Summary

Match Score: 75

** Lloyds Banking Group is seeking a Customer Support representative for their Burnley branches, offering a full-time position with a salary starting at £26,200. The role focuses on providing empathetic, face-to-face support to customers, with opportunities for career growth within the bank. **

Salary

Base: £26,200 - £26,950 after 6 months; Bonus/Equity: Annual performance-related bonus; Benefits: Pension contribution up to 15%, Private medical, Share schemes, 22 days holiday + bank holidays

Skills & Requirements

Must-have

  • face-to-face customer support
  • digital banking support
  • handling everyday banking tasks
  • resolving customer concerns
  • collaborating with colleagues

Nice-to-have

  • calm under pressure
  • adaptable and empathetic
  • people person
  • building customer relationships
  • acting with care and integrity

Key Requirements

  • Minimum 12 months customer service experience
  • Full-time, 35 hours per week including Saturdays

Work Rights

Not specified

Tailored Resume

Cover Letter