Thanx is seeking a Customer Success Manager to drive success for its restaurant clients through relationship management and strategic account management. The ideal candidate will have experience in B2B customer success within software environments and demonstrate a deep understanding of customer needs
Job Summary
Manage all aspects of the Customer Success cycle for key accounts from onboarding, to launch/implementation and strategic ongoing account management.
Work directly with our largest Thanx customers to ensure they are successful and grow their business using Thanx tools.
Become a trusted advisor with key stakeholders and executive sponsors across your customers’ organizations.
Matching Summary
Match Score: 85
Thanx is seeking a Customer Success Manager to drive success for its restaurant clients through relationship management and strategic account management. The ideal candidate will have experience in B2B customer success within software environments and demonstrate a deep understanding of customer needs.
Salary
$100,000 - $120,000
Skills & Requirements
Must-have
Manage book of business for retention goals
Develop customer success plans
Build strong stakeholder relationships
Analyze customer data for ROI
Provide technical and business solutions
Collaborate with Sales, Product, and Engineering
Nice-to-have
High energy and organized
Passionate about restaurant success
Nimble and adaptable
Intelligent, detail-oriented, and resourceful
Positive collaboration and teamwork
Obsessed with customer outcomes
Key Requirements
4-5 years of software/B2B customer success management experience
Experience managing 100+ location merchants
Presenting to C-Suite executives
Project management experience
BA/BS degree
Familiarity with Salesforce, Catalyst, Front, Notion