Senior Technical Support Engineer

Workday

Japan
Not specified; not specified; not specified
Hybrid
3+ years saas technical support experience
Fluent bilingual japanese and english skills
Experience with splunk kibana grafana tools
This role involves directly working with customers to solve complex problems and drive change within a Fortune 500 AI platform company

Job Summary

  • This role involves directly working with customers to solve complex problems and drive change within a Fortune 500 AI platform company.
  • You will utilize advanced monitoring tools like Splunk, Kibana, and Grafana to troubleshoot performance and connectivity issues for critical clients.
  • The position offers a hybrid work model requiring at least 50% time in the office or field while supporting a global 24x7 coverage plan.

Matching Summary

This role involves directly working with customers to solve complex problems and drive change within a Fortune 500 AI platform company.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 3+ years SaaS technical support experience
  • Fluent bilingual Japanese and English skills
  • Experience with Splunk Kibana Grafana tools
  • Knowledge of Configurable Security and Integrations
  • Ability to manage SLA-based case queues

Nice-to-have

  • Experience with Workday or Salesforce platforms
  • Strong analytical and problem-solving skills
  • Confident verbal and written communication
  • Ability to prioritize multiple urgent issues
  • Willingness to participate in weekend rotation

Key Requirements

  • 3+ years proven technical support for SaaS solutions
  • Fluency in speaking reading and writing Japanese and English
  • Experience with JIRA or similar ticketing systems

Work Rights

Not specified

Tailored Resume

Cover Letter