Senior Client Support Specialist

Ticketmaster

Arizona, US
Hybrid
Client relationship management
Ticketing product expertise
Problem resolution
The client services team builds and maintains relationships with various clients to understand the essentials of their business practice and ensure their business objectives are met

Job Summary

  • The client services team builds and maintains relationships with various clients to understand the essentials of their business practice and ensure their business objectives are met.
  • This Client Support Specialist role will be delivering services to support the client’s day-to-day needs related to the use of ticketing systems and products.
  • Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars: HEALTH, YOURSELF, WEALTH, FAMILY, CAREER, and OTHERS.

Matching Summary

The client services team builds and maintains relationships with various clients to understand the essentials of their business practice and ensure their business objectives are met.

Skills & Requirements

Must-have

  • Client relationship management
  • Ticketing product expertise
  • Problem resolution
  • Technical support
  • Customer service excellence
  • Microsoft Office Suite proficiency

Nice-to-have

  • Passion for live events
  • Fan experience focus
  • Creative problem solving
  • Adaptability to evolving needs

Key Requirements

  • Minimum 4 years office experience
  • Customer/client support experience
  • Ticketmaster system experience is a bonus
  • Box office experience is an asset
  • Detail-oriented and multi-tasking ability

Work Rights

Not specified

Tailored Resume

Cover Letter