Customer Account Executive

Raytheon Australia

Singapore, Singapore
Onsite
Aftersales service support
Customer queries and complaints
Routine communication cadence
Raytheon Australia is seeking a Customer Account Executive based in Singapore to provide aftersales service support, manage customer relations, and coordinate internal and external communications. The role involves generating reports, addressing customer inquiries, and ensuring compliance with organizational standards

Job Summary

  • Report to Customer Support Manager and support Business Development Directors on account related issues.
  • Maintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternatives within the time limit.
  • Interface with OEM HQ and be involved in administering warranty claims, spares inventory, long-term agreements, etc.

Matching Summary

Match Score: 85

Raytheon Australia is seeking a Customer Account Executive based in Singapore to provide aftersales service support, manage customer relations, and coordinate internal and external communications. The role involves generating reports, addressing customer inquiries, and ensuring compliance with organizational standards.

Skills & Requirements

Must-have

  • aftersales service support
  • customer queries and complaints
  • routine communication cadence
  • ERP data integrity
  • warranty claims administration
  • 24/7 AOG hotline support

Nice-to-have

  • positive rapport with customers
  • marketing events planning
  • compliance requirements adherence

Key Requirements

  • Proficient in aftersales service support
  • Occasional traveling required

Work Rights

Not specified

Tailored Resume

Cover Letter