Community & Engagement Manager

Procter & Gamble

Boston, MA, US
Base: $85,000.00 - $122,200.00 py; bonus/equity: n...
Bachelor's degree in related field
Hands-on community management experience
Experience managing meta tiktok and youtube
This role serves as the frontline voice for three large iconic brands, ensuring consumers feel heard and supported across social platforms

Job Summary

  • This role serves as the frontline voice for three large iconic brands, ensuring consumers feel heard and supported across social platforms.
  • The position requires identifying, triaging, and escalating sensitive consumer issues while partnering closely with legal, PR, and customer care teams.
  • Candidates will translate community insights into actionable feedback to inform content strategy, product innovation, and customer experience improvements.

Matching Summary

This role serves as the frontline voice for three large iconic brands, ensuring consumers feel heard and supported across social platforms.

Salary

Base: $85,000.00 - $122,200.00 per year; Bonus/Equity: Not specified; Benefits: Total rewards include salary plus bonus (if applicable) plus benefits

Skills & Requirements

Must-have

  • Bachelor's Degree in related field
  • Hands-on community management experience
  • Experience managing Meta TikTok and YouTube
  • Exceptional written communication skills
  • Strong command of brand voice

Nice-to-have

  • Experience with eRetail or social commerce
  • Background in CPG or retail environments
  • Experience handling crisis engagement
  • Familiarity with social listening tools
  • Empathetic and detail-oriented approach

Key Requirements

  • Bachelor's Degree required
  • Proven hands-on community management experience
  • Direct experience with Meta TikTok and YouTube
  • Immigration sponsorship not available

Work Rights

Not specified

Tailored Resume

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