Base: $20 - $21 ph; bonus/equity: not specified; b...
Fully remote
High-quality client communication
Appointment scheduling
Handling high volume inbound calls
The primary responsibility of the Agent is to provide a high-quality experience to callers as they answer their questions and book appointments at their chosen hospital
Job Summary
The primary responsibility of the Agent is to provide a high-quality experience to callers as they answer their questions and book appointments at their chosen hospital.
VCA Canada offers a caring culture of wellness and appreciation with benefits including employer matched RRSP, wellness days, continuing education, and personal pet care discounts.
VCA Canada is a network of veterinary hospitals committed to positively impacting pets, people, and local communities for nearly 45 years.
Matching Summary
The primary responsibility of the Agent is to provide a high-quality experience to callers as they answer their questions and book appointments at their chosen hospital.
Salary
Base: $20 - $21 per hour; Bonus/Equity: Not specified; Benefits: Employer matched RRSP, wellness days, continuing education benefits, pet care discounts
Skills & Requirements
Must-have
High-quality client communication
Appointment scheduling
Handling high volume inbound calls
Use of multiple tech platforms
Remote work with onsite days
Nice-to-have
Passion for pets and pet care
Strong problem-solving skills
Ability to multitask
Client experience focus
Organizational skills
Key Requirements
Minimum 1 year veterinary industry experience preferred
Minimum 1 year call centre experience preferred
Availability for full-time including weekends and evenings