Case Manager, High Complexity

QBE North America

Parramatta, NSW, Australia
Not specified; not specified; benefits include hyb...
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Experience in insurance claims or workers compensation
Ability to manage high call volumes efficiently
Knowledge of regulatory frameworks and company protocols
** QBE North America is seeking a Case Manager for their High Complexity team in Parramatta and Lismore, NSW. This full-time, hybrid position involves guiding individuals through their recovery from motor vehicle accidents, requiring strong organizational skills, resilience, and compassion. **

Job Summary

  • This role involves guiding individuals through their recovery journey after a motor vehicle accident within the People Risk Compulsory Third Party Insurance Claims team.
  • The position requires managing a substantial portfolio of personal injury claims while ensuring prompt approval of essential treatments and services.
  • Employees benefit from hybrid working arrangements, free holistic wellbeing coaching, and access to confidential counselling and financial advice.

Matching Summary

Match Score: 75

** QBE North America is seeking a Case Manager for their High Complexity team in Parramatta and Lismore, NSW. This full-time, hybrid position involves guiding individuals through their recovery from motor vehicle accidents, requiring strong organizational skills, resilience, and compassion. **

Salary

Not specified; Not specified; Benefits include hybrid working, wellbeing coaching, and life leave

Skills & Requirements

Must-have

  • Experience in insurance claims or Workers Compensation
  • Ability to manage high call volumes efficiently
  • Knowledge of regulatory frameworks and company protocols
  • Strong stakeholder management with healthcare providers
  • Compassionate communication skills under pressure

Nice-to-have

  • Resilience in fast-paced environments
  • Solutions-focused attitude
  • Quick mastery of new computer systems
  • Active listening and empathy
  • Collaborative team player

Key Requirements

  • Experience in insurance claims, legal, or allied health roles
  • Completion of work rights, police, and credit checks
  • Demonstrated ability to make informed decisions under pressure

Work Rights

Must have valid Australian work rights

Tailored Resume

Cover Letter