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Advocate Health is seeking a Patient Access & Care Team Access Supervisor for a remote role, responsible for supervising unlicensed team members to ensure quality service and patient safety. Candidates should have significant experience in a contact center environment, alongside strong interpersonal and analytical skills. The position offers competitive compensation and comprehensive benefits.
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Job Summary
This role supervises daily activities of unlicensed team members to ensure quality, productivity, service, and patient safety expectations are met within a 24/7 contact center environment.
The position requires coordinating resources in real-time, providing 1:1 and group coaching, and executing process improvements for compliance with organizational policies and regulatory requirements.
Advocate Health offers a comprehensive suite of Total Rewards including competitive compensation, health and welfare benefits, retirement plans, and educational assistance programs.
Matching Summary
Match Score: 75
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Advocate Health is seeking a Patient Access & Care Team Access Supervisor for a remote role, responsible for supervising unlicensed team members to ensure quality service and patient safety. Candidates should have significant experience in a contact center environment, alongside strong interpersonal and analytical skills. The position offers competitive compensation and comprehensive benefits.
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Salary
Base: $26.55 - $39.85; Bonus/Equity: Premium pay for shift/on call; Benefits: Paid Time Off, health/dental/vision, retirement match
Skills & Requirements
Must-have
5 years contact center experience
Associate degree or equivalent experience
Microsoft Office Suite proficiency
Team supervision and coaching skills
Electronic medical record systems
Nice-to-have
Advanced computer database skills
Telephony systems experience
Project management background
Operational budgeting knowledge
Change management implementation
Key Requirements
5 years experience in contact center or customer service
Associate degree in Business or equivalent experience