Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years in product support or customer success
5+ years managing complex saas solutions
Fluent in french (canadian preferred)
The role involves acting as the primary point of contact and advocate for strategic Workday customers within the Support organization

Job Summary

  • The role involves acting as the primary point of contact and advocate for strategic Workday customers within the Support organization.
  • Candidates must possess deep technical acumen to manage escalations, drive incident resolution, and ensure system reliability for large enterprise accounts.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including base salary, bonus, and stock grants.

Matching Summary

The role involves acting as the primary point of contact and advocate for strategic Workday customers within the Support organization.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on company site

Skills & Requirements

Must-have

  • 7+ years in product support or customer success
  • 5+ years managing complex SaaS solutions
  • Fluent in French (Canadian preferred)
  • Bachelor's or Master's in Technical Degree
  • Experience with HCM, Payroll, or Financials

Nice-to-have

  • Strong C-level stakeholder engagement skills
  • Proactive risk avoidance and business judgment
  • Ability to navigate high-stress situations
  • Collaborative team player with cross-functional skills
  • Passion for customer relations and continuous improvement

Key Requirements

  • 7+ years experience in B2B enterprise software support
  • 5+ years experience implementing/managing complex SaaS
  • Fluency in French (Canadian preferred)
  • BS or MS in Computer Science, MIS, or equivalent
  • Experience with Human Resources, Payroll, or Finance domains

Work Rights

Not specified

Tailored Resume

Cover Letter