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Shell Energy is seeking a Customer Experience Account Manager to enhance customer relationships and optimize service delivery for its Mid-Market customer portfolio. The role emphasizes a proactive approach in account management within the utilities sector, aiming to drive customer satisfaction and support the company's sustainability goals.
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Job Summary
This role is responsible for delivering best-in-class service to a portfolio of Mid-Market customers within the energy sector.
The position involves forming strong relationships with customers, managing billing and debt prevention, and optimizing the customer journey.
Candidates will benefit from flexible working hours, remote/mobile working options, and a competitive salary with performance-related increases.
Matching Summary
Match Score: 75
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Shell Energy is seeking a Customer Experience Account Manager to enhance customer relationships and optimize service delivery for its Mid-Market customer portfolio. The role emphasizes a proactive approach in account management within the utilities sector, aiming to drive customer satisfaction and support the company's sustainability goals.
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Salary
Competitive starting salary; Annual performance-related salary increase; Flexible working hours and paid parental leave