Manager, Customer Service Nola (hybrid)

Stryker Corporation

Nola, ,
Hybrid
Order management processes
Team development and performance
Customer satisfaction monitoring
Stryker Corporation is seeking a Customer Service Manager for their Nola location to lead and enhance their customer service team through improved processes and team development. The role requires a strong focus on order management, customer satisfaction, and collaboration with internal stakeholders

Job Summary

  • The Customer Service Manager leads the Customer Service team and oversees all internal and external service activities, including order management, kit booking, invoicing, and customer contact with sales teams, healthcare providers, and hospitals.
  • They are responsible for team performance, development, and engagement, supporting strategy creation, improving customer satisfaction, streamlining processes, standardizing operations, optimizing costs, and managing relationships with local stakeholders.
  • The role includes leading, training, coaching, and managing the performance of the customer service team, focusing on talent development and succession planning.

Matching Summary

Match Score: 85

Stryker Corporation is seeking a Customer Service Manager for their Nola location to lead and enhance their customer service team through improved processes and team development. The role requires a strong focus on order management, customer satisfaction, and collaboration with internal stakeholders.

Skills & Requirements

Must-have

  • order management processes
  • team development and performance
  • customer satisfaction monitoring
  • streamline processes for efficiency
  • stakeholder relationship management

Nice-to-have

  • APICS accredited
  • Lean Six Sigma Green Belt
  • Project Management certification
  • Portuguese language proficiency

Key Requirements

  • Bachelor’s degree in Business, Engineering, Supply Chain Management, or related field
  • Advanced proficiency in English and Spanish
  • Proven experience in customer-facing roles
  • Solid experience in people management
  • Experience in kit booking and direct management of a customer service team

Work Rights

Not specified

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