Trilingual Customer Experience Associate

Johnson & Johnson

Bogotá, Colombia
**
Trilingual customer service
Portuguese, english & spanish
Resolve global client inquiries
** Johnson & Johnson is seeking a Trilingual Customer Experience Associate fluent in Spanish, English, and Portuguese to join their team in Bogotá, Colombia. The role involves resolving global client inquiries through various channels while ensuring excellent customer service and documentation. **

Job Summary

  • At Johnson & Johnson, we believe health is everything and are committed to building a world where complex diseases are prevented, treated, and cured.
  • The Global Services Advocate will resolve global client inquiries and concerns through multiple channels, meeting service levels and business performance goals.
  • Johnson & Johnson fosters a culture of inclusion and belonging where all perspectives, abilities and experiences are valued.

Matching Summary

Match Score: 75

** Johnson & Johnson is seeking a Trilingual Customer Experience Associate fluent in Spanish, English, and Portuguese to join their team in Bogotá, Colombia. The role involves resolving global client inquiries through various channels while ensuring excellent customer service and documentation. **

Skills & Requirements

Must-have

  • Trilingual Customer Service
  • Portuguese, English & Spanish
  • Resolve global client inquiries
  • Document all cases
  • Attend to customer inquiries

Nice-to-have

  • Customer orientation and excellent skills
  • Strong written and verbal communication
  • Excellent telephone manner
  • Encourage self-service options

Key Requirements

  • Bachelor’s degree
  • Customer service experience
  • Advanced Spanish proficiency
  • Intermediate English proficiency
  • Advanced Portuguese proficiency
  • Availability to work on-site

Work Rights

Not specified

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