Service Operations Excellence Specialist, Sea

KONE Macedonia

Unknown, Unknown, North Macedonia
Analyze kpis to improve daily operations
Train supervisors on service tools
Route optimization and capacity planning
The role supports the Service Operations Excellence Manager in implementing and maintaining end-to-end business processes

Job Summary

  • The role supports the Service Operations Excellence Manager in implementing and maintaining end-to-end business processes.
  • Responsibilities include analyzing KPIs, optimizing routes, and training supervisors on service tools and processes.
  • KONE offers career progression, comprehensive learning programs, and a collaborative culture focused on innovation.

Matching Summary

The role supports the Service Operations Excellence Manager in implementing and maintaining end-to-end business processes.

Skills & Requirements

Must-have

  • Analyze KPIs to improve daily operations
  • Train Supervisors on Service tools
  • Route optimization and capacity planning
  • Implement KONE Way business processes

Nice-to-have

  • Project Management experience
  • Business Performance Management background
  • Change Management skills
  • ERP or reporting solution knowledge

Key Requirements

  • University degree (B.Sc.) in Business or Engineering
  • Prior experience in Project Management
  • Knowledge of Service operations tools

Work Rights

Not specified

Tailored Resume

Cover Letter