Airfreight Customer Service (Import/Export) [SL]

WECRUIT PTE. LTD.

Singapore, Singapore
**
Airfreight forwarding operations management
Customs clearance for imports and exports
Shipment documentation and billing
** WECRUIT PTE. LTD. is seeking an Airfreight Customer Service professional in Singapore to manage end-to-end operations for airfreight import and export shipments. The role involves customer interaction, coordination with various stakeholders, and ensuring compliance with regulations while maintaining service quality standards. **

Job Summary

  • The role involves managing end-to-end airfreight forwarding operations from booking to job closure.
  • You will serve as the primary customer contact, providing timely updates and resolving operational issues.
  • The position requires coordinating with airlines, ground handlers, trucking partners, and customs authorities to ensure compliant execution.

Matching Summary

Match Score: 75

** WECRUIT PTE. LTD. is seeking an Airfreight Customer Service professional in Singapore to manage end-to-end operations for airfreight import and export shipments. The role involves customer interaction, coordination with various stakeholders, and ensuring compliance with regulations while maintaining service quality standards. **

Skills & Requirements

Must-have

  • Airfreight forwarding operations management
  • Customs clearance for imports and exports
  • Shipment documentation and billing
  • Coordination with airlines and ground handlers
  • Customer inquiry resolution

Nice-to-have

  • Process improvement initiatives
  • Mentoring junior staff
  • Complex shipment ownership
  • SLA and KPI monitoring

Key Requirements

  • Experience in airfreight import/export
  • Knowledge of customs clearance procedures
  • Strong documentation and billing skills

Work Rights

Not specified

Tailored Resume

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