Ingeniera/o De Soporte Técnico En Campo - Monterrey Y Alrededores

Unisys UK

Monterrey, Nuevo León, Mexico
Not specified (likely on-site due to nature of work)
Diagnose, repair, and maintain equipment
Itsm tools and troubleshooting
Support for physical servers and computers
Unisys UK is seeking a Field Technical Support Engineer for the Monterrey area, responsible for diagnosing, repairing, and maintaining IT equipment while ensuring service level agreements (SLA) are met. The ideal candidate should have 2-4 years of field support experience, a technical high school diploma, and strong problem-solving and communication skills

Job Summary

  • Provide technical support in the field, diagnosing, repairing, and maintaining equipment like servers, computers, and laptops according to ticket requests.
  • Take full responsibility for field support activities, ensuring quality and adherence to agreed SLAs, while performing advanced maintenance and installation tasks.
  • Identify and resolve systemic issues, provide technical feedback for service improvement, and maintain excellent communication with clients and team members.

Matching Summary

Match Score: 85

Unisys UK is seeking a Field Technical Support Engineer for the Monterrey area, responsible for diagnosing, repairing, and maintaining IT equipment while ensuring service level agreements (SLA) are met. The ideal candidate should have 2-4 years of field support experience, a technical high school diploma, and strong problem-solving and communication skills.

Skills & Requirements

Must-have

  • Diagnose, repair, and maintain equipment
  • ITSM tools and troubleshooting
  • Support for physical servers and computers
  • Excellent communication skills
  • On-call availability

Nice-to-have

  • Continuous service improvement
  • Customer service attitude
  • Collaboration with team

Key Requirements

  • 2-4 years of field technical support experience
  • Completed technical high school
  • Knowledge of ITSM tools
  • Experience with SLA management
  • Own vehicle

Work Rights

Not specified

Tailored Resume

Cover Letter