North America Asset Manager Client Services, Vp

State Street UK

Base: $100,000 - $171,250 annual; bonus/equity: el...
10-12 years financial services experience
Client service management and relationship building
Service delivery oversight and issue resolution
The role serves as the key contact point for asset manager clients within the Institutional Services function

Job Summary

  • The role serves as the key contact point for asset manager clients within the Institutional Services function.
  • Responsibilities include daily account servicing, SLA management, escalation of issues, and coordinating compliance processes like AML reviews.
  • Employees are eligible for a comprehensive benefits program including 401K matching, insurance coverage, and performance-based incentive compensation.

Matching Summary

The role serves as the key contact point for asset manager clients within the Institutional Services function.

Salary

Base: $100,000 - $171,250 Annual; Bonus/Equity: Eligible for annual performance-based awards; Benefits: Retirement savings plan (401K) with company match, insurance, paid-time off, and EAP access

Skills & Requirements

Must-have

  • 10-12 years financial services experience
  • Client service management and relationship building
  • Service delivery oversight and issue resolution
  • Strong written and verbal communication skills
  • Proficiency with My.StateStreet, IMT, MCH/EHZN

Nice-to-have

  • Strategic planning for client satisfaction
  • Team leadership and positive engagement
  • Ability to influence colleagues at all levels
  • Data-driven decision making capabilities
  • Experience in a complex global environment

Key Requirements

  • 10-12 years of financial services experience
  • Operational, technology, product management, or project capacity background
  • Strong collaboration and influencing skills
  • Leadership and ownership mindset

Work Rights

Not specified

Tailored Resume

Cover Letter