Offsite Service Delivery Manager

42

Arlington, VA, US
Base: $110,000.00 – $159,500.00 usd py; bonus/equi...
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5+ years meetings and events management experience
2+ years meetings operations management experience
Intermediate to advanced meeting management technology
** JLL is seeking an Offsite Service Delivery Manager to oversee the management of offsite meetings and events for their Global Travel and Events program. The ideal candidate will have extensive experience in meetings and events management, emphasizing customer service and operational standards. **

Job Summary

  • This role manages the day-to-day execution and quality of offsite meetings and events for a global Travel & Events program.
  • The position requires monitoring service levels, resolving escalations, and driving continuous improvement to exceed customer satisfaction goals.
  • JLL offers comprehensive benefits including 401(k) matching, paid parental leave at 100% of salary, and early access to earned wages.

Matching Summary

Match Score: 75

** JLL is seeking an Offsite Service Delivery Manager to oversee the management of offsite meetings and events for their Global Travel and Events program. The ideal candidate will have extensive experience in meetings and events management, emphasizing customer service and operational standards. **

Salary

Base: $110,000.00 – $159,500.00 USD per year; Bonus/Equity: Not specified; Benefits: 401(k) match, medical/dental/vision, paid parental leave

Skills & Requirements

Must-have

  • 5+ years meetings and events management experience
  • 2+ years meetings operations management experience
  • Intermediate to advanced Meeting Management technology
  • Experience managing cross-functional teams
  • Venue sourcing and contract management expertise

Nice-to-have

  • CMP or industry certification preferred
  • SMMP experience in third-party or buyer role
  • Strong written communication skills
  • Track record of fostering team morale
  • Experience collaborating across global teams

Key Requirements

  • Bachelor's degree in Hospitality or related field
  • Third-Party meeting management vendor/agency experience
  • Business Travel experience
  • Background in financial reconciliation and event planning services
  • Authorized to work in the United States without sponsorship

Work Rights

Must be authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter