Hybrid (considering the nature of it support roles often requiring onsite presence for troubleshooting)
5+ years enterprise it experience
Microsoft office troubleshooting
Itil methodology knowledge
CAREER INTERNATIONAL - FOS PTE. LTD. is seeking an IT Desktop Support Engineer to provide 1st and 2nd level technical support in a large enterprise environment. The ideal candidate will have over five years of experience, strong communication skills, and a proactive approach to problem-solving
Job Summary
The role involves providing first and second-level IT support for desktop technologies via multiple channels including phone, email, and chat.
Candidates must possess strong knowledge of ITIL methodology and have proven ability in managing projects within large enterprise environments.
The position requires occasional overtime for emergency situations, specific projects, and support for Vice Presidents.
Matching Summary
Match Score: 85
CAREER INTERNATIONAL - FOS PTE. LTD. is seeking an IT Desktop Support Engineer to provide 1st and 2nd level technical support in a large enterprise environment. The ideal candidate will have over five years of experience, strong communication skills, and a proactive approach to problem-solving.
Skills & Requirements
Must-have
5+ years enterprise IT experience
Microsoft Office troubleshooting
ITIL methodology knowledge
User and VIP support skills
Event and video conference support
Nice-to-have
Team management with cross country teams
Proactive communication with executives
Data driven approach to problem solving
Project management abilities
Willingness to work overtime occasionally
Key Requirements
University degree in computer science or equivalent