BenchPrep is seeking an Implementation Manager for their Professional Services team to lead software implementation projects for customers. The ideal candidate will have extensive project management and customer-facing experience, particularly in an enterprise SaaS environment
Job Summary
Lead and manage software implementation projects for new and existing customers, acting as a trusted consultant.
Own and manage project processes, schedules, and documentation, ensuring team-wide visibility and efficient resource allocation.
Demonstrate deep product expertise, administer, configure, and test the platform based on customer requirements while fostering strong client relationships.
Matching Summary
Match Score: 85
BenchPrep is seeking an Implementation Manager for their Professional Services team to lead software implementation projects for customers. The ideal candidate will have extensive project management and customer-facing experience, particularly in an enterprise SaaS environment.
Salary
$40 - $60 per hour
Skills & Requirements
Must-have
software implementation projects
customer-facing role
SaaS solution design
project artifact documentation
resource allocation and management
customer communication
platform administration and configuration
Nice-to-have
trusted consultant and advisor
empower and motivate team members
data-driven analysis and reporting
positive and productive relationships
Key Requirements
5+ years project management experience
5+ years customer-facing experience
5+ years SaaS solution implementation
Direct client-facing experience
Proficiency in G-suite, Confluence, Jira, Smartsheet