Manager, App Support

Sanmaremployeeopenings

Issaquah, WA, United States
Base: $120,000 - $185,000 annually; bonus: up to 1...
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7-9 years relevant industry experience
4-6 years managing application support teams
Bachelor's degree in computer science or it management
** The Manager, App Support at SanMar is responsible for leading a team of Application Support Analysts, focusing on hiring, mentoring, and performance management. The ideal candidate should possess significant experience in application support, especially with e-commerce platforms and service management. **

Job Summary

  • The Manager, App Support leads a growing team of highly technical Application Support Analysts responsible for hiring, coaching, and performance management.
  • Candidates will oversee trouble tickets, develop long-term strategic plans, and create key support metrics to report to senior leadership.
  • The role offers a salary range of $120,000 - $185,000 annually with an eligible discretionary bonus up to 15% of base salary.

Matching Summary

Match Score: 75

** The Manager, App Support at SanMar is responsible for leading a team of Application Support Analysts, focusing on hiring, mentoring, and performance management. The ideal candidate should possess significant experience in application support, especially with e-commerce platforms and service management. **

Salary

Base: $120,000 - $185,000 annually; Bonus: Up to 15% of base salary; Benefits: Comprehensive medical, dental, vision, 401k match, paid time off

Skills & Requirements

Must-have

  • 7-9 years relevant industry experience
  • 4-6 years managing Application Support teams
  • Bachelor's Degree in computer science or IT Management
  • Experience with e-commerce platforms and systems integration
  • Proficiency in incident management platforms
  • Strong written and verbal communication skills

Nice-to-have

  • Solution driven with creativity for technology solutions
  • Ability to drive change in loosely structured environments
  • Flexible schedule for off-hours support availability
  • Experience with software development life cycle methods
  • Proven track record in team building and cross-department collaboration

Key Requirements

  • 7-9 years of relevant industry experience
  • 4-6 years of hands-on experience in a senior or lead capacity
  • Bachelor's Degree in computer science, IT Management, or related field
  • Working knowledge of software development life cycle methods

Work Rights

Not specified

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