Connect And Assure Specialist

2

Shift rotation (7:00 am - 7:00 pm)
Telecommunications technologies fttn fttc fttp hfc
Tier 2 troubleshooting capability
End-to-end business customer order management
The Connect and Assure Specialist position at nbn offers an opportunity to contribute to Australia's telecommunications infrastructure, focusing on customer order management and incident resolution. The role requires strong technical knowledge in telecommunications and customer service skills, with a commitment to an inclusive workplace culture

Job Summary

  • The role is accountable for end-to-end ownership and technical case management of business customer orders and incidents.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC.
  • The position offers flexible working arrangements, equal employment opportunities, and a commitment to an inclusive workplace.

Matching Summary

Match Score: 85

The Connect and Assure Specialist position at nbn offers an opportunity to contribute to Australia's telecommunications infrastructure, focusing on customer order management and incident resolution. The role requires strong technical knowledge in telecommunications and customer service skills, with a commitment to an inclusive workplace culture.

Skills & Requirements

Must-have

  • Telecommunications technologies FTTN FTTC FTTP HFC
  • Tier 2 troubleshooting capability
  • End-to-end business customer order management
  • Stakeholder communication and engagement
  • Shift rotation availability 7am to 7pm

Nice-to-have

  • Customer empathy and organizational skills
  • Continuous improvement of operational processes
  • Strong decision-making within defined processes
  • Experience in account or case management

Key Requirements

  • Full working rights in Australia required
  • Permanent position with rostered shifts
  • No cover letter or selection criteria required

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter