Customer Support Team Leader

smartpharmarx

Riverview, FL, United States
Base: competitive hourly wage with overtime opport...
Hybrid
Customer service team leadership
Pharmacy operations knowledge
Warehouse and fulfillment support
Smartpharmarx is seeking a Customer Support Team Leader with active Pharmacy Technician certification for a hybrid role that combines leadership in customer service with warehouse operations. The ideal candidate should have a strong background in customer service, particularly in a leadership position, and be able to thrive in a fast-paced environment while ensuring exceptional service delivery

Job Summary

  • Orderly Wellness is a fully remote, mission-driven healthcare company focused on improving access to care at scale.
  • The role combines customer service leadership with hands-on pharmacy and warehouse operations to ensure exceptional service.
  • Competitive hourly wage with overtime, health benefits, paid time off, and 401(k) are offered to support employee well-being.

Matching Summary

Match Score: 85

Smartpharmarx is seeking a Customer Support Team Leader with active Pharmacy Technician certification for a hybrid role that combines leadership in customer service with warehouse operations. The ideal candidate should have a strong background in customer service, particularly in a leadership position, and be able to thrive in a fast-paced environment while ensuring exceptional service delivery.

Salary

Base: Competitive hourly wage with overtime opportunities; Bonus/Equity: Not specified; Benefits: Health, dental, vision insurance, paid time off, holidays, 401(k), professional development

Skills & Requirements

Must-have

  • Customer service team leadership
  • Pharmacy operations knowledge
  • Warehouse and fulfillment support
  • Order handling and prescription verification
  • Communication compliance with pharmacy regulations
  • Microsoft Office proficiency
  • Fast-paced environment management

Nice-to-have

  • Collaborative and mission-driven culture
  • Analytical and problem-solving mindset
  • Professional development opportunities
  • Flexible schedule availability
  • Detail-oriented and organized
  • Experience with weight-loss and wellness medications

Key Requirements

  • Active Pharmacy Technician certification/license
  • High school diploma or equivalent
  • 2+ years customer service experience
  • 1+ year leadership experience
  • Ability to lift up to 50 lbs
  • Background check and drug screening

Work Rights

Not specified

Tailored Resume

Cover Letter