Customer Service Representative Supervisor

Great Road Vet Hospital

Acton, MA, US
Base: $19-$22ph; bonus: performance-based bonuses ...
Not specified
3 years customer service experience
1 year veterinary medicine experience
Strong leadership and communication skills
Great Road Vet Hospital is seeking a Customer Service Representative Supervisor to lead their client service team, ensuring positive client interactions and exceptional service. The ideal candidate will have strong leadership skills and a background in customer service, particularly within veterinary or medical settings

Job Summary

  • The role requires a personable leader to ensure every client interaction results in a positive and memorable impression while guiding the CSR team effectively.
  • Candidates must possess strong organizational abilities to manage staff schedules, oversee hiring and training, and maintain exceptional customer service standards across the clinic.
  • The position offers competitive pay with performance bonuses, a 401(k) match, CE allowances, and a supportive environment focused on professional growth.

Matching Summary

Match Score: 85

Great Road Vet Hospital is seeking a Customer Service Representative Supervisor to lead their client service team, ensuring positive client interactions and exceptional service. The ideal candidate will have strong leadership skills and a background in customer service, particularly within veterinary or medical settings.

Salary

Base: $19-$22/hour; Bonus: Performance-based bonuses available; Benefits: 401(k) match, CE allowance, pet discounts, health insurance, PTO

Skills & Requirements

Must-have

  • 3 years customer service experience
  • 1 year veterinary medicine experience
  • Strong leadership and communication skills
  • Front desk supervision and training
  • Appointment scheduling and cash handling

Nice-to-have

  • Human medical field experience
  • Veterinary degree or relevant field
  • 1 year leadership experience preferred
  • Compassionate and energetic attitude
  • Collaborative team player

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service experience
  • Minimum 1 year veterinary medicine experience
  • Preferred: 1 year leadership experience
  • Preferred: Degree in veterinary or relevant field

Work Rights

Not specified

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