It Service Delivery Supervisor

BRG

Washington, DC, United States
Base: $120,000-$160,000; bonus/equity: not specifi...
Hybrid
Itil-based processes
Service delivery management
Incident and request management
The IT Service Delivery Supervisor is responsible for overseeing the delivery of high-quality IT services and support to end users across multiple locations, managing service support and delivery processes, and leading a team of IT professionals

Job Summary

  • The IT Service Delivery Supervisor is responsible for overseeing the delivery of high-quality IT services and support to end users across multiple locations, managing service support and delivery processes, and leading a team of IT professionals.
  • Key responsibilities include leading, coaching, and mentoring IT Service Delivery teams, acting as an escalation point for major incidents, and driving operational excellence in incident, problem, and request management following ITIL-based processes.
  • The role requires advanced technical expertise in Windows, Mac, networking, security, and enterprise software, with a focus on continuous improvement and stakeholder engagement.

Matching Summary

The IT Service Delivery Supervisor is responsible for overseeing the delivery of high-quality IT services and support to end users across multiple locations, managing service support and delivery processes, and leading a team of IT professionals.

Salary

Base: $120,000-$160,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • ITIL-based processes
  • Service Delivery Management
  • Incident and Request Management
  • Team Leadership and Coaching
  • Technical Oversight (Windows, Mac, Mobile)
  • Stakeholder Engagement

Nice-to-have

  • Passion for service improvement
  • Agility and connectivity
  • Proactive approach
  • Customer satisfaction focus

Key Requirements

  • 5-10 years of IT experience
  • ITIL processes and improvement methodologies
  • Leadership and people management skills
  • Advanced technical expertise
  • Ability to work under pressure
  • Willingness to travel up to 25%

Work Rights

Must be able to submit verification of legal right to work

Tailored Resume

Cover Letter