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Ryder is seeking a Customer Engagement Manager to manage accounts, develop customer interest in additional services, and ensure satisfaction through effective relationship management. The role requires strong sales and account management skills, with a focus on smaller, less complex accounts.
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Job Summary
The Customer Engagement Manager is responsible for managing assigned accounts and educating customers on additional Ryder services.
Key functions include attaining sales quotas, developing sales penetration plans, and orchestrating productive customer working relationships.
The role requires proactive problem anticipation, supplying operational performance information, and learning customer businesses.
Matching Summary
Match Score: 75
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Ryder is seeking a Customer Engagement Manager to manage accounts, develop customer interest in additional services, and ensure satisfaction through effective relationship management. The role requires strong sales and account management skills, with a focus on smaller, less complex accounts.
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Salary
Base: $55,000 - $60,000; Bonus/Equity: Annual bonus, commission, and/or long-term incentive plan; Benefits: Comprehensive health and welfare benefits, 401(k)
Skills & Requirements
Must-have
Sales quotas and profit targets
Customer relationship management
Upsell opportunities
Contracted services delivery
Customer satisfaction perception
Competitive alternatives knowledge
Nice-to-have
Customer education on best practices
Continuous dialogue with staff
Key Requirements
Bachelor's degree in business, marketing, or transportation, or equivalent experience
2 years or more experience providing service to customers