Nuvei Technologies is seeking a Supervisor for their Contact Center in Bogotá, Colombia, to manage a team of Client Support Specialists focused on customer service and technical support. The role emphasizes employee coaching, performance management, and operational efficiency
Job Summary
The Contact Center Supervisor manages a group of Client Support Specialists responsible for inbound and outbound calls for customer service and technical support issues.
Key responsibilities include assisting and mentoring staff on challenging customer service issues while managing employee performance, teamwork quality, and service levels.
The role requires acting as a team player by taking phone calls approximately 20% of the daily routine to maintain operational objectives during high call volumes.
Matching Summary
Match Score: 85
Nuvei Technologies is seeking a Supervisor for their Contact Center in Bogotá, Colombia, to manage a team of Client Support Specialists focused on customer service and technical support. The role emphasizes employee coaching, performance management, and operational efficiency.