Base: not specified; bonus/equity: annual + holida...
Fluent in french and english
Customer service conflict resolution
Intermediate computer skills
The Senior Customer Service Representative provides exemplary service, supports team members, contributes to continuous improvement efforts, and cultivates strong customer relationships to drive satisfaction and loyalty
Job Summary
The Senior Customer Service Representative provides exemplary service, supports team members, contributes to continuous improvement efforts, and cultivates strong customer relationships to drive satisfaction and loyalty.
The role involves supporting the sales team, handling escalated issues, resolving complex problems, and collaborating with other departments to improve processes.
Solenis offers competitive compensation, comprehensive benefits, and numerous opportunities for professional growth and development in a dynamic, international team.
Matching Summary
The Senior Customer Service Representative provides exemplary service, supports team members, contributes to continuous improvement efforts, and cultivates strong customer relationships to drive satisfaction and loyalty.
Salary
Base: Not specified; Bonus/Equity: Annual and holiday bonuses; Benefits: Life insurance, private medical care, holiday allowance, extra vacation days
Skills & Requirements
Must-have
Fluent in French and English
Customer service conflict resolution
Intermediate computer skills
Experience with ERP systems
Order processing support
Customer relationship management
Nice-to-have
Mentorship and training skills
Process improvement contributions
Collaboration with sales and support teams
Proactive customer needs anticipation
Key Requirements
Minimum 1 year customer service experience
Fluent French and English language skills
Experience handling conflict situations
Accurate keyboarding skills
Experience with MS Word, Excel, Internet applications