Assistant Director Client Services & Support

William & Mary

Williamsburg, Virginia, US
Base: up to $103,000; bonus/equity: not specified;...
Fully remote
Client services & support leadership
Endpoint lifecycle management
It service operations oversight
The Assistant Director of Client Services is responsible for the design, delivery, performance, and continuous improvement of end-user IT services across VIMS

Job Summary

  • The Assistant Director of Client Services is responsible for the design, delivery, performance, and continuous improvement of end-user IT services across VIMS.
  • This position oversees service desk operations, endpoint lifecycle management, field support, service catalog design, and request fulfillment.
  • The role also leads vendor coordination, procurement workflows, and service performance measurement, ensuring alignment with William & Mary enterprise systems, security standards, and compliance requirements.

Matching Summary

The Assistant Director of Client Services is responsible for the design, delivery, performance, and continuous improvement of end-user IT services across VIMS.

Salary

Base: Up to $103,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Client Services & Support leadership
  • Endpoint lifecycle management
  • IT service operations oversight
  • Vendor coordination and procurement
  • Service performance measurement

Nice-to-have

  • ITIL framework familiarity
  • Service improvement initiatives
  • Higher education environment experience

Key Requirements

  • Bachelor's degree or equivalent experience
  • Minimum 5 years IT client services experience
  • Experience supervising technical staff
  • Endpoint lifecycle management experience

Work Rights

Not specified

Tailored Resume

Cover Letter