Sr Associate Technical Support Delivery Analyst - Learning

Workday

Warsaw, Poland
Base: zł124,100 pln - zł186,100 pln; bonus/equity:...
Fully remote
2 years saas enterprise software experience
Basic object oriented programming knowledge
Ability to read and analyze log files
Workday is seeking a Sr Associate Technical Support Delivery Analyst to join their Customer Support team in Warsaw, Poland. The role focuses on providing technical support for SaaS enterprise software while fostering a culture of collaboration, integrity, and continuous learning

Job Summary

  • The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while working in a 24/7 global shift pattern.
  • Candidates must collaborate with Product Managers, QA, and Development teams to determine solutions or workarounds for time-critical business issues.
  • Workday offers flexible work schedules requiring at least 50% time in the office or field per quarter, along with a culture rooted in integrity and empathy.

Matching Summary

Match Score: 85

Workday is seeking a Sr Associate Technical Support Delivery Analyst to join their Customer Support team in Warsaw, Poland. The role focuses on providing technical support for SaaS enterprise software while fostering a culture of collaboration, integrity, and continuous learning.

Salary

Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules and wellbeing programs

Skills & Requirements

Must-have

  • 2 years SaaS Enterprise software experience
  • Basic Object Oriented Programming knowledge
  • Ability to read and analyze log files
  • Basic SQL syntax for scripts and queries
  • Experience with API clients like Postman or SoapUI

Nice-to-have

  • Previous HCM or Talent solution implementation
  • Experience with SOAP, WSDL, XML integrations
  • In-depth log analysis expertise
  • Health monitoring tools proficiency
  • Documentation building experience

Key Requirements

  • 2 years experience with SaaS Enterprise software
  • Demonstrable ability to support HCM or Talent solutions
  • Resilience when faced with tight resolution timeframes

Work Rights

Not specified

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