Scrub Island Resort, Spa & Marina is seeking a Front Desk Clerk who is energetic and enthusiastic, responsible for providing exceptional guest experiences through personalized check-in and concierge services. The ideal candidate should possess excellent customer service skills and previous hospitality experience, utilizing technology to enhance guest interactions
Job Summary
The Front Desk Host is responsible for Front Desk, Bell Services, and Concierge Services, acting as the first impression and providing a unique check-in experience.
Utilize advanced technology to ensure exceptional personalized service, assign and escort guests to rooms, and upsell when possible.
Maintain guest confidentiality, provide local information, handle travel arrangements, and respond to guest inquiries while following all hotel policies and procedures.
Matching Summary
Match Score: 85
Scrub Island Resort, Spa & Marina is seeking a Front Desk Clerk who is energetic and enthusiastic, responsible for providing exceptional guest experiences through personalized check-in and concierge services. The ideal candidate should possess excellent customer service skills and previous hospitality experience, utilizing technology to enhance guest interactions.
Skills & Requirements
Must-have
Exceptional personalized service
Advanced technology utilization
Guest confidentiality maintenance
Local information provision
Handling guest luggage and mail
Travel arrangement assistance
Payment verification and collection
Nice-to-have
Enthusiastic, fun, and energetic
Take work seriously but not themselves
Ability to interact with guests
Share hotel knowledge
Showcase the hotel
Anticipate, prevent, identify, and solve problems
Key Requirements
High School diploma or higher
Previous hospitality experience preferred
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Ability to sit or stand for extended periods
Ability to bend
Ability to lift, pull 40 lbs
Corrected vision to normal range
Ability to work long hours as needed
Make sound judgments quickly
Work on multiple tasks
Able to work independently, take direction, and provide direction
Manage differing personalities
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations