Ensure an exceptional customer experience for our customers by swiftly and accurately responding to and resolving all customer requests and queries
Job Summary
Ensure an exceptional customer experience for our customers by swiftly and accurately responding to and resolving all customer requests and queries.
This is a diverse and skilled customer facing role where you will be responsible for resolving all customer queries to the customer’s complete satisfaction without the need to refer the customer on.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.
Matching Summary
Ensure an exceptional customer experience for our customers by swiftly and accurately responding to and resolving all customer requests and queries.
Skills & Requirements
Must-have
Customer request resolution
Multi-channel communication
Complex query handling
Global health insurance market knowledge
Contact centre experience
Nice-to-have
Customer service champion
Continuous improvement ideas
Relationship building
Diversity and inclusion advocate
Key Requirements
Global health insurance market background
Transferable financial services skills
Contact centre experience
Achieving productivity and quality targets
Excellent interpersonal and communication skills
Excellent problem solving and prioritization skills