You will lead a geographically dispersed team across Australia through a period of transformation, establishing and embedding a traditional inbound/outbound customer support model
Job Summary
You will lead a geographically dispersed team across Australia through a period of transformation, establishing and embedding a traditional inbound/outbound customer support model.
You will be accountable for enhancing our overall service offering while fostering a high‑performing, engaged team culture, supporting individual capability development, and driving consistent service excellence.
Covetrus team members are eligible to access a suite of fantastic benefits, to help them look after themselves, their family and their beloved pets.
Matching Summary
You will lead a geographically dispersed team across Australia through a period of transformation, establishing and embedding a traditional inbound/outbound customer support model.
Skills & Requirements
Must-have
leading geographically dispersed team
embedding inbound/outbound support model
enhancing service offering
driving consistent service excellence
delivering exceptional customer experiences
monitoring service performance
Nice-to-have
fostering engaged team culture
supporting individual capability development
embracing digital tools and systems
analyzing and interpreting data
Key Requirements
Proven experience leading large, geographically dispersed customer service team
Experience leading teams through periods of change
Demonstrated experience driving improved service outcomes
Strong customer service acumen with experience setting KPIs
Tech-savvy leader comfortable with CRM systems
Communicate with impact, engaging with external customers