Assistant Manager - Operation

TRAVEL + LEISURE CO.

Not specified
Call centre framework and metrics expertise
Leadership of 10-14 person team
Performance improvement documentation skills
Travel + Leisure Co. is seeking an Assistant Manager - Operation to oversee the performance and development of their team of Guides, ensuring customer satisfaction and achieving sales targets. The role involves leadership, coaching, and administrative tasks within a dynamic travel and vacation ownership environment

Job Summary

  • The role involves leading a team of Travel Guides to achieve individual productivity goals and exceptional customer experiences in the vacation ownership industry.
  • Candidates are responsible for monitoring performance data, creating development plans, and conducting coaching sessions to ensure guides meet service standards.
  • This position requires accountability for revenue targets, cost savings, and adherence to compliance requirements while fostering a culture of innovation and growth.

Matching Summary

Match Score: 85

Travel + Leisure Co. is seeking an Assistant Manager - Operation to oversee the performance and development of their team of Guides, ensuring customer satisfaction and achieving sales targets. The role involves leadership, coaching, and administrative tasks within a dynamic travel and vacation ownership environment.

Skills & Requirements

Must-have

  • Call Centre framework and metrics expertise
  • Leadership of 10-14 person team
  • Performance improvement documentation skills
  • Sales and service target achievement
  • Data-driven decision making abilities

Nice-to-have

  • Motivational leadership style
  • Strategic business acumen
  • Active listening capabilities
  • Innovative problem solving
  • Multi-system proficiency

Key Requirements

  • 2 Year post High School or equivalent experience
  • Demonstrated management experience
  • Extensive understanding of Call Centre framework
  • Proven leadership in sales/service environment
  • Basic Computer Skills

Work Rights

Not specified

Tailored Resume

Cover Letter