Technical Support Engineer 2, Premier - Emea

Datadog

Amsterdam, The Netherlands
Hybrid (3 - 5 days in-office)
Multi-channel technical support
Datadog integrations
Linux knowledge
Datadog is seeking a Technical Support Engineer 2 for its Premier Support team in EMEA, with a focus on assisting clients with technical inquiries and enhancing customer satisfaction. The role requires experience in multi-channel technical support within a SaaS environment, along with a proactive, client-centric mindset

Job Summary

  • The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.
  • Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform.
  • Datadog places value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.

Matching Summary

Match Score: 85

Datadog is seeking a Technical Support Engineer 2 for its Premier Support team in EMEA, with a focus on assisting clients with technical inquiries and enhancing customer satisfaction. The role requires experience in multi-channel technical support within a SaaS environment, along with a proactive, client-centric mindset.

Skills & Requirements

Must-have

  • multi-channel technical support
  • Datadog integrations
  • Linux knowledge
  • infrastructure monitoring solutions

Nice-to-have

  • client-centric approach
  • continuous learning
  • fast-paced environment
  • hybrid workplace

Key Requirements

  • 2+ years of related experience
  • Premium/Enterprise technical support role
  • rotating schedule with weekend availability

Work Rights

Not specified

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