It Service Assurance Specialist

The Salvation Army Australia

Blackburn, VIC, Australia
Base: not specified; bonus/equity: not specified; ...
Not specified (potentially hybrid or flexible given the locations)
5 years experience in it service delivery
Bachelor's degree in computer science or it
Strong knowledge of itil practices
The Salvation Army Australia is seeking an IT Service Assurance Specialist to manage IT support services with a focus on governance, escalation management, and service quality. The role requires a strong background in IT service delivery, particularly in large organizations, and offers attractive benefits including salary packaging and flexible working conditions

Job Summary

  • This role ensures effective governance, coordination, and optimization of IT support services by managing escalations and SLA performance.
  • The organization offers meaningful benefits including NFP salary packaging up to $15,900 tax-free plus meals and entertainment benefits.
  • Candidates must possess a National Criminal History Check and potentially a Working with Children Check for this child-safe organization.

Matching Summary

Match Score: 85

The Salvation Army Australia is seeking an IT Service Assurance Specialist to manage IT support services with a focus on governance, escalation management, and service quality. The role requires a strong background in IT service delivery, particularly in large organizations, and offers attractive benefits including salary packaging and flexible working conditions.

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: NFP salary packaging ($15,900 tax free) + meals/entertainment ($2,650)

Skills & Requirements

Must-have

  • 5 years experience in IT service delivery
  • Bachelor's degree in Computer Science or IT
  • Strong knowledge of ITIL practices

Nice-to-have

  • Experience with ServiceNow platform
  • ITIL Foundation certification
  • Coaching and team capability building skills

Key Requirements

  • Minimum 5 years experience in similar role
  • Bachelor's degree required
  • Mandatory National Criminal History Check

Work Rights

Not specified

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