Agent Program Analyst - State Based Exchange

State of Georgia

Login, US
$57,000.00 py
On-site
Agent program documentation
Agent certification tracking
Agent portal content development
The State of Georgia is seeking an Agent Program Analyst for an on-site position in Login, US. The role involves managing Agent program documentation, certification processes, and ongoing support, while ensuring compliance with state and federal standards

Job Summary

  • The Agent Program Analyst is responsible for compiling reports, developing documentation for the Agent program, tracking Agent Certification statuses, and developing Agent-related content for the Agent Portal and website.
  • This role involves monitoring and tracking Agent-related activities, including certification verification, de-certification, and enrollments, as well as coordinating license qualification processes.
  • The Analyst will develop Agent fraud reports, implement processes to resolve fraud-related issues, and create Agent-related support resources like onboarding guides and FAQs.

Matching Summary

Match Score: 75

The State of Georgia is seeking an Agent Program Analyst for an on-site position in Login, US. The role involves managing Agent program documentation, certification processes, and ongoing support, while ensuring compliance with state and federal standards.

Salary

$57,000.00

Skills & Requirements

Must-have

  • Agent program documentation
  • Agent certification tracking
  • Agent portal content development
  • Agent fraud report development
  • Agent support resources
  • Agent training content development

Nice-to-have

  • Responding to escalated inquiries
  • Recommending IVR modifications
  • Mass mailings and webinars
  • Industry association coordination

Key Requirements

  • One (1) year of job-related experience
  • High school diploma/GED
  • Completion of apprenticeship/internship

Work Rights

Not specified

Tailored Resume

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