Customer Service Senior Manager

Citigroup

San Antonio, Texas, United States
Base: $93,440.00 - $140,160.00; bonus/equity: disc...
On-site
6-10 years relevant experience
Senior management team leadership
Experience with corporate clients
This senior management role is responsible for driving seamless delivery of customer service support to external clients through effective team management

Job Summary

  • This senior management role is responsible for driving seamless delivery of customer service support to external clients through effective team management.
  • The position requires evaluating team performance, managing budgets, and implementing policies that ensure cost-effective operations while exceeding client expectations.
  • Citi offers competitive benefits including medical coverage, 401(k) matching, and paid time off packages alongside discretionary incentive awards.

Matching Summary

This senior management role is responsible for driving seamless delivery of customer service support to external clients through effective team management.

Salary

Base: $93,440.00 - $140,160.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards available; Benefits: Medical, dental, vision, 401(k), life insurance, wellness programs, and paid time off

Skills & Requirements

Must-have

  • 6-10 years relevant experience
  • Senior management team leadership
  • Experience with corporate clients
  • Budget management and resource planning
  • Complex issue resolution and escalation
  • Policy development and compliance oversight

Nice-to-have

  • Master's degree preferred
  • Knowledge of technological advances
  • Strong written and verbal communication
  • Ethical judgment in business decisions
  • Community engagement focus

Key Requirements

  • Bachelor's degree required
  • 6-10 years of relevant experience
  • Senior management experience
  • Experience with large corporate clients
  • Experience with government clients

Work Rights

Not specified

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