San Lazaro customer Care Specialist Irecruit engage 2026
Concentrix
Manila, Philippines
Strong customer service orientation
Ability to work in fast-paced environment
Effective written and verbal communication
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
Job Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Essential functions include ensuring service delivered meets contractual Key Performance Indicators (KPIs) and clarifying customer requirements to provide appropriate resolution.
Candidates must be dependable with strong attention to detail and possess the ability to effectively communicate both written and verbally.
Matching Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Skills & Requirements
Must-have
Strong customer service orientation
Ability to work in fast-paced environment
Effective written and verbal communication
Proficiency with computer navigation skills
Tolerance for repetitive work tasks
Nice-to-have
Demonstrate empathy while building rapport
Flexible and adapt to changes quickly
Ability to rotate shifts as needed
Team player with independent work capability
Patience in all customer contact situations
Key Requirements
High school diploma required
Three to six months of relevant experience preferred